In order to avoid involving into the return procedure,we hope you could double check the product before making an order. And you could contact us for help if have any questions. But if you do unsatisfied with the purchase, a return/exchange is acceptible. Please contact us for return/exchange within 7 working days. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 15 days. The following rules apply:
What products can be returned?
1), The products in original packaging and in new condition can be resalable.
2), The products is not belong to personalized items(custom engraved,embroidered,or painted)
3), The products received within 7 working days.
What do i need to do for the return?
1), Contact our support to get the return labels.
2), Pack the product in original packaging and stick the return lables on package. The labels need to be sticked on three sides of the package and make sure the barcode scannable.
Who bear the return shipping cost?
We do not bear the shipping cost for returning. Coordination of return shipping is the responsibility of the client.
Can i get a full refund for return item?
1) For free shipping order,We will refund 70% of the total amount you paid. The 30% is charged for shipping cost which we have paid to shipping company and bank transfer handling fee.
2) For express shipping order (you paid for shipping cost), we will refund 95% of the total amount you paid. The 5% charged is for bank handling fee.
When will i receive the refund?
If the package arrives our warehouse and confirmed in good condition,We will make a refund right away. The action will take within 3 working days. If you made the payment via Paypal checkout, you will receive the money right away. If the payment was made via Credit card, it may take above 3~10 days for the money return.
To create a return, move to contact page and submit a contact form.